If you are experiencing a medical emergency please seek emergency treatment by calling 911 or go to the emergency room.

Our new office address for in person appointments:

90 Ft. Wade Road


Suite 100


Ponte Vedra, FL 32081


Important Updates March 25th, 2023

To Our Family of Patients:

There are several important Health Partners LLC updates to be shared- please read!

 

·      Please note that medical practices are now required to provide a “Good Faith Estimate of Charges” prior to each appointment. They are sent to you in your portal when your appointment is scheduled. Please remember to sign and return prior to your scheduled appointment time.

 

·      Due to the increase in patients and appointment requests, we will be piloting a “self-schedule” option to simplify scheduling appointments.  Existing patients will now have  the ability to self-schedule appointments online.  We have opened up several slots during each week for self-scheduling.

o   Directions to schedule your own appointment online:

§  Sign into your patient portal:
Go to the "My Appointments" tab

Scroll down to "Schedule an Appointment"

                                    Select your provider 

Select your appointment length

Choose the time you wish for your appointment to start. Open times will be BLUE in color. 

Once you have chosen the appointment block please add a note about what the appointment is being requested for in the text block

Press "Request appointment"

Your appointment will then show "Pending approval" in the patient portal. *Your appointment is not guaranteed until you receive a confirmation email from our office to your primary email. Once your appointment is confirmed, you will also see the requested appointment populate under "My Appointments." If your appointment request is denied due to potential overlap, our office staff will contact you to schedule at a different time. If you have questions regarding the status of your request, please contact the office.

*Note- if you wish to continue to contact the office directly to schedule appointments, we are happy to do so.

 

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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